GDPR Compliance

  1. At The Engravers Shop, we are fully committed to protecting the privacy and personal data of our users in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

    1. Data Collection

    We collect and process the following personal data:

    • Name, email address, shipping and billing addresses
    • Contact number
    • Order history and preferences
    • Payment details (processed securely via third-party providers)
    • IP address and browser data (for analytics and security)
    1. Legal Basis for Processing

    We process your data under the following legal bases:

    • Consent – When you opt in to receive marketing emails or newsletters.
    • Contract – To fulfill your orders and provide customer support.
    • Legal Obligation – When required by law for tax or legal compliance.
    • Legitimate Interest – To improve website performance, ensure security, and enhance your user experience.
    1. Your Rights under GDPR

    You have the following rights:

    • Right to Access – Request a copy of your personal data.
    • Right to Rectification – Correct inaccurate or incomplete data.
    • Right to Erasure – Request deletion of your data (“right to be forgotten”).
    • Right to Restriction – Limit processing of your data.
    • Right to Object – Object to data processing based on legitimate interests or direct marketing.
    • Right to Data Portability – Receive your data in a commonly used format.
    • Right to Withdraw Consent – At any time, for processing based on consent.

    To exercise any of these rights, please contact us at:

    Support@TheEngraversShop.com

    1. Data Storage and Transfers

    We store data securely and may transfer personal data to our operational centers in the United States and India. When data is transferred outside the EU, we ensure appropriate safeguards are in place to protect it.

    1. Data Retention

    We retain your personal data only as long as necessary for the purpose it was collected and to comply with legal obligations.

    1. Cookies and Tracking

    We use cookies to improve your browsing experience and analyze site traffic. You can manage cookie preferences anytime via your browser settings.

    1. Third-Party Services

    We use trusted third-party services (like payment processors and shipping carriers) who are GDPR-compliant and process your data only as needed to perform their functions.

    1. Complaints

    If you believe your data rights have been violated, you have the right to file a complaint with your local data protection authority (DPA).