Returns & Refunds
We want you to be glad you ordered. Here is exactly where you stand.
Returns are handled in the US
Returns and exchanges for US customers are processed through our New Jersey facility. You will never need to ship anything internationally.
Always covered
We replace or refund in full, and you never pay return postage, if:
- The item arrives damaged
- There is a manufacturing fault
- The engraving does not match the text you submitted
- You receive the wrong item
- The parcel is confirmed lost in transit
For damage, please send a photograph of the item and the packaging within 7 days of delivery.
Personalized items and change of mind
Because each compass is engraved specifically for you, personalized items cannot be returned or exchanged simply because you have changed your mind.
This is why the preview exists. Please read your text carefully before ordering — especially spelling, dates and punctuation. The preview is a reference for your personalization, not a guarantee of the final artwork layout. Uploaded photos, handwriting and other artwork may be professionally formatted by our designer so they engrave cleanly within the available area. We do not change the wording you submit without contacting you.
Engraving errors that originate in the text you submitted are not covered. Engraving errors that originate with us are covered completely.
Non-personalized items
Unengraved items may be returned within 30 days of delivery for a full refund, provided they are unused and in the original packaging. Return postage is at your cost unless the item was faulty.
Cancelling an order
You can cancel free of charge at any point before production begins. Once production has begun, cancellation may no longer be possible. Contact us as soon as possible.
How to start a return
Email us with your order number and, where relevant, photographs. We reply within one business day with instructions.
Refunds
Approved refunds are issued to the original payment method within 5–7 business days of approval, or of us receiving the returned item where a return is required.
Your statutory rights
Nothing in this policy limits your rights under applicable consumer protection law in your country.