Terms of Service

These terms govern your use of theengraversshop.com and any purchase from it. By placing an order you accept these terms.

1. Ordering

Your order is an offer to buy. A contract forms when we send you a dispatch confirmation, not when you receive an order acknowledgement. We may decline any order where an item is unavailable, payment cannot be verified, or the engraving requested breaches our content rules.

2. Pricing and currency

All prices are in US Dollars unless stated otherwise and exclude any import duty or tax levied in the destination country. We may change prices at any time, but never after your order is confirmed.

3. Personalization

You are responsible for the accuracy of the text you submit. The preview is a reference for your personalization, and uploaded artwork may be professionally formatted by our designer before engraving. Please check your text carefully before ordering.

We engrave your submitted wording as provided. We do not correct spelling, adjust capitalisation, alter punctuation or change wording without contacting you.

Engraving is permanent and cannot be reversed. An error in the text you supplied is not a manufacturing fault and is not covered by our returns policy. An error made by us is our responsibility and will be addressed under the returns policy.

4. Content you upload

By uploading a logo, photograph or artwork you confirm that you own it or have permission to use it, and you grant us permission to reproduce it solely for the purpose of producing your order.

5. Product appearance

Brass is a natural material and each piece is finished individually, so colour, patina depth and grain vary slightly between items. Screen rendering also varies. Minor variation is a characteristic of the product rather than a defect.

6. Delivery and risk

Delivery estimates are estimates, not guarantees, and we are not liable for carrier delays or customs holds outside our control. Risk passes to you on delivery. Title passes on full payment.

7. Returns

Our Returns Policy forms part of these terms.

8. Liability

Nothing here excludes liability where the law does not permit such exclusion. Subject to applicable law, our total liability in connection with any order is limited to the amount you paid for it.

9. Intellectual property

All content on this site — text, photographs, designs and the site itself — belongs to us and may not be reproduced without written permission.

10. Governing law and consumer rights

These terms are subject to applicable law. Nothing in these terms limits mandatory consumer protection rights that apply to your purchase or your place of residence.

11. Changes

We may update these terms. The version in force is the one published when you place your order.