Shipping & Delivery
Shipping and returns
US orders are dispatched from our fulfilment warehouse in Marlton, New Jersey, with domestic carriers handling final delivery. That means no customs delays, no import duty to pay on arrival, and a US returns address if anything is wrong.
We ship worldwide outside the US as well.
Production time
Each compass is engraved to order, so nothing ships from a shelf. Production takes 1–3 business days from the moment your order and engraving text are confirmed.
Orders with uploaded photographs or logos take slightly longer, because we email you a digital proof and wait for your approval before cutting. Production begins once you approve.
Shipping options
Standard shipping — free on every order, worldwide. Delivered in 7–14 business days after dispatch.
Express shipping — $35. Delivered in 3–5 business days after dispatch, and your order is prioritised in the workshop so it dispatches within 1 business day.
Both estimates are counted from the day your order leaves us, not the day you place it. Standard orders are made in 1–3 business days before dispatch; express orders are made in 1 business day. You will see the estimated arrival dates at checkout before you pay.
These are carrier estimates and not guarantees. Customs inspection, weather and peak season can extend them.
Tracking
Every order ships tracked. You receive a tracking number by email at dispatch. International tracking can take 48–72 hours to begin updating, and there is often a quiet period while the parcel is in transit between countries — this is normal and does not mean the parcel is lost.
Customs and duties
There are no customs charges or import duties on US orders. Your compass is delivered domestically within the United States, so nothing is collected on delivery.
Customers outside the United States may be subject to import duty or VAT charged by their own government on arrival. This is outside our control and is the recipient's responsibility.
Deadlines for a specific date
If you need the compass by a particular day, tell us in the order notes before ordering. We will tell you honestly whether it is achievable. We would rather turn an order away than miss an anniversary.
Wrong or incomplete address
Please check your shipping address carefully. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will happily reship it once you cover the second postage cost. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Lost or delayed parcels
If tracking has not updated for 10 business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we remake and reship it at no cost to you.