Shipping & Delivery
Shipping and returns
US orders are dispatched from our fulfilment warehouse in Marlton, New Jersey, with domestic carriers handling final delivery. We also ship worldwide outside the US.
Production time
Each compass is made to order. Production typically takes 1–3 business days; express orders are prioritised for faster dispatch.
Delivery times by region
Delivery times are counted in days after dispatch.
| Region | Standard (free) | Express ($35) |
|---|---|---|
| United States | 7–14 days | 3–5 days |
| United Kingdom | 7–10 days | 3–5 days |
| Canada | 8–16 days | 3–5 days |
| Europe | 8–16 days | 4–7 days |
| Rest of world | 8–16 days | Not available |
Standard shipping is free on every order, worldwide. Express shipping is $35 where available. Both estimates are carrier estimates rather than guarantees. Customs inspection, weather and peak season can extend delivery times.
Tracking
Every order ships with tracking. International tracking can take 48–72 hours to begin updating after dispatch.
Customs and duties
US orders are delivered domestically within the United States. Customers outside the United States may be subject to import duty or VAT charged by their own government on arrival; those charges are the recipient's responsibility.
Artwork and personalization
The on-screen personalization preview is a reference. Uploaded photographs, logos, handwriting or artwork may be professionally formatted by our designer so the final engraving fits the available area cleanly.
Deadlines
If you need the compass by a particular date, contact us before ordering so we can confirm the available production and delivery timeframe.
Wrong or incomplete address
Please check your shipping address carefully. If a parcel is returned because of an incorrect address, reshipment may require a second postage charge. Contact us immediately if you notice an address error before dispatch.
Lost or delayed parcels
If tracking has not updated for 10 business days, contact us and we will investigate with the carrier. If a parcel is confirmed lost, we will work with you on a replacement or other resolution under our shipping policy.